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Author Topic: No emails to admin on signups?  (Read 5178 times)

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Offline paulkinzelman

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No emails to admin on signups?
« on: February 18, 2009, 10:10:19 am »
Forum Url: http://belenmesa.smfforfree4.com
I don't know for how long now, but it appears that none of the admins are receiving emails when a new member signs up and needs approval. Is this a setting someplace where I've so far been unable to find? Any other ideas? Thanks!

Offline simply sibyl

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Re: No emails to admin on signups?
« Reply #1 on: February 18, 2009, 10:21:46 am »
Yep.. go to Admin > Registration > Settings

checkmark here -------------->  Notify administrators when a new member joins:

Offline paulkinzelman

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Re: No emails to admin on signups?
« Reply #2 on: February 18, 2009, 10:32:13 am »
Ah, thank you, that's where it is.

However, it's checked already and I used to get them. I thought it might be a spam-filter problem, but another admin on another server (comcast) isn't getting them either.

And I set 'notify' on this topic and I did get email that you had replied so it looks like the email from the forum server is getting through.

Offline simply sibyl

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Re: No emails to admin on signups?
« Reply #3 on: February 18, 2009, 10:40:18 am »
I'm having some screwy issues with my mail since yesterday -   I believe its totally gmail related however.    Found some messages from the service in my junk mail on the website that never made it to my email program.   Never happened before yesterday.    Seems like it is starting to come thru better now though.
« Last Edit: February 18, 2009, 10:43:25 am by simply sibyl »

Offline paulkinzelman

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Re: No emails to admin on signups?
« Reply #4 on: February 18, 2009, 10:47:18 am »
That's what I thought (that it's email-server-related). However, you're seeing it on gmail, one of our admins is on comcast, and I'm on a friend's private email server, and we're all apparently seeing the problem, so that makes me suspicious that it might be smfforfree-related.

Like I said, I don't know how long it's been going on, the forum is very low traffic except for occasional spikes of activity like happened yesterday. It's kind of like flying, hours of boredom interspersed with moments of terror. :-)

Offline Jade

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Re: No emails to admin on signups?
« Reply #5 on: February 18, 2009, 10:51:25 am »
I've had a handful of new members join my board this week and I received an email every time.

I'm using my own email from my ISP which is optimum.net for what that's worth.


Offline simply sibyl

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Re: No emails to admin on signups?
« Reply #6 on: February 18, 2009, 10:53:27 am »
I'm getting them from a few forums that I help out on with the service too.    Last nite and this morn my email was screwy - it seems to have corrected itself (and wasnt just with smf for free stuff)

I dont remember if having this unchecked in Notifications in your Profile will stop those or not:
Receive forum announcements and important notifications by email.

Offline paulkinzelman

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Re: No emails to admin on signups?
« Reply #7 on: February 18, 2009, 11:45:40 am »
Sorry to be obtuse, but I can't find "Receive forum announcements and important notifications by email" anywhere.

I've looked in my Profile | Notifications and Email and I see only:
1) Receive Reply Notification only for the first unread reply (which is not checked)
2) Turn notification on when you post or reply to a topic (was off, turned on now)

Offline simply sibyl

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Re: No emails to admin on signups?
« Reply #8 on: February 18, 2009, 12:05:45 pm »
You probably turned off the ability to disable that so that members wouldnt.
Check Admin > Features and Options > Allow users to disable announcements

Offline simply sibyl

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Re: No emails to admin on signups?
« Reply #9 on: February 18, 2009, 12:14:34 pm »
I'm not even totally sure if that setting would effect it or not.   (I should know these things by now)
I know its not an issue with the emails going out as  Im getting them myself, and have been getting new signup notifications all along.  (on more then one forum)    Abit perplexed as to why you are not getting them.   Someone else may jump in that has another idea for you that I did not think of.

Offline paulkinzelman

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Re: No emails to admin on signups?
« Reply #10 on: February 18, 2009, 01:14:49 pm »
Quote
Check Admin > Features and Options > Allow users to disable announcements
It was already unchecked, but it doesn't seem to me that would affect this issue.

And we all used to get notifications, but now we aren't. If there are no other ideas, I suppose I could add you into the forum if you'd like as an admin, then try signing up a test person, and seeing if you get email notification.

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Re: No emails to admin on signups?
« Reply #11 on: February 18, 2009, 06:43:08 pm »
Most likely it is the ISP that is rejecting the email.
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Offline paulkinzelman

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Re: No emails to admin on signups?
« Reply #12 on: February 18, 2009, 06:49:40 pm »
No, I don't think it's the ISP, I checked with him (my ISP) and he's not seeing the messages (he checked his log files), and several different ISPs (for different admins) are not getting the admin notifications. Also, I'm getting reply posting notices just fine so email from the forum server is working.

Here's more info:

I tried 3 times now signing up a test name, and each time after I clicked on "Register", I got (as the person signing up) a screen that said:
    Database Error
    Please try again. If you come back to this error screen, report the error to an administrator.

However, the member data *does* actually get put into the "pending members" category for approval in spite of the error.

So my theory is that the database error is happening *after* the new person's data is put into the membership database, but *before* the email is sent to the administrators so that would explain why the administrators aren't getting email. This sounds like an internal error of some sort.
Or maybe it's a grand conspiracy against me in particular.  :-)
« Last Edit: February 18, 2009, 06:52:15 pm by paulkinzelman »

Offline paulkinzelman

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Re: No emails to admin on signups?
« Reply #13 on: February 24, 2009, 12:36:30 pm »
Still eagerly awaiting a reply! :-)

Offline paulkinzelman

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Re: No emails to admin on signups?
« Reply #14 on: March 08, 2009, 03:30:09 pm »
Ditto!?!?!
Haven't heard from anybody about this issue?!?!?

 

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